Shipping and Delivery

🇨🇦 Canada Shipping

Ontario 

  • Free shipping in Ontario on orders over $100 CAD before tax (Excludes Kits)
  • Flat-Rate Shipping in Ontario for orders under $100 CAD: $15

Outside Ontario (QC, MB, BC, AB, SK, NB, NS, PEI, NL)

  • Free shipping outside Ontario on orders over $150 CAD before tax (Excludes Kits)
  • Flat-Rate Shipping outside Ontario for orders under $150 CAD: $20

Northern Territories (NT, YT, NU)

  • Shipping to Northwest Territories, Yukon, and Nunavut: Rates are calculated at checkout based on real-time carrier pricing

Exclusions from Free Shipping

  • The Litter Kit
  • All variants of the Sustainable Cat Starter Kit 

đź’ˇWhy? Those items are larger and heavier, making shipping very costly for a small business. We want to keep our products affordable without raising prices. We appreciate your support in helping us continue to offer sustainable pet care solutions.

Shipping for Litter Kit and Sustainable Cat Starter Kits

  • Ontario, Quebec, Manitoba: $15 Flat Rate
  • Western Canada (BC, AB, SK) & Maritimes (NB, NS, PEI, NL): $20 Flat Rate
  • Northern Territories (NT, YT, NU): Carrier Calculated Rates


🇺🇸 U.S. Shipping

  • Shipping rates are calculated at checkout based on real-time carrier pricing.
  • At this time, we are unable to offer free shipping on U.S. orders.

🚨 Customs & Duties (U.S. Orders)

All U.S. orders are shipped DDU (Delivered Duty Unpaid). This means your order may be subject to import duties, taxes, and fees upon delivery, as determined by U.S. customs authorities.

These charges are not collected by us and must be paid directly to your local carrier or government before receiving your package.

 

Address Issues & Non-Delivery Policy

Please double-check that your shipping address is correct and complete at checkout. We are unable to cover the cost of lost, delayed, or undeliverable shipments due to incorrect or incomplete addresses.

If a package is returned to us due to an incorrect address, we’ll kindly ask the customer to cover the additional shipping fee for resending the package.

 

 

Need to Make Changes to Your Order?

📩 Reach out to us as soon as possible! We’ll do our best to accommodate changes if your order hasn’t been processed yet.

 

 

Legal Disclaimer

By placing an order on our website, you agree to this shipping policy. While we always strive for smooth deliveries, we are not responsible for delays caused by carriers, customs processing, weather conditions, or other unforeseen circumstances.